Terms and Conditions

VIVE PARADISUM DEL SUR S.A DE C.V with the commercial name “Paradisum Travel”, address at Privada Cuclillo 50 MZ 3 LT 9  S/N Col. Galaxia del Sol, Cancún, Quintana Roo. CP. 77518 and with website www.paradisumtravel.com, is committed to protecting your privacy of personal data that is provided through its website.

For this reason, it makes the following Notice of Terms and Conditions available to you when purchasing and providing data through the website www.paradisumtravel.com, by telephone, electronic means or with any of our sales representatives:

Purchase of services:

The services acquired by you through our reservation representatives, personally, by telephone or through the website, are the contracting and purchase of tours, among other travel services that are requested by you. Service rates are subject to change and availability without prior notice.

Changes and cancellations:

The services are not modifiable and / or cancellable. Except, when the sales representative or description of the service specifies it clearly and in writing.


The services are not refundable. Except, when the sales representative or description of the service specifies it clearly and in writing.

Excursions and group tours:

  • Rates and availability subject to change without notice.
  • It is suggested to reserve at least 7 days before the departure of the trip.
  • Reservations with 50% Advance payment to be paid 3 days before departure.
  • When paying online with a bank card or PayPal, a charge authorization letter is issued which must be presented in print and signed when boarding by the account holder along with a copy of official identification of the same (INE, Passport, Professional ID , Military Service Card) otherwise you will be denied services without the right to reimbursement.
  • It is suggested to arrive minutes before the assigned time at all the meeting points, in order to be punctual at the time and place assigned by the guide or group coordinator, since due to the established itinerary and out of respect for all travelers, the a maximum tolerance of 15 min.
  • It is recommended to check the place and time of departure well to prevent late arrivals or being lost when arriving at the meeting point. For everyone’s safety, it is forbidden to make intermediate stops to load people in case of late arrival, except for designated boarding stops.
  • Please be aware of your mail 24 hours before departure, for any changes or last minute information to consider.
  • Remember that traveling always involves adventures, risks, climatic complications, mechanical or road accidents, etc. So you should always follow the precautionary measures of the Agency or the site to visit.
  • Consider that some routes are on foot, on dirt roads, etc.
  • No refund, rescheduling of dates, modification, or cancellation for any reason.
  • Dates or Itinerary subject to change and availability due to Agency operation, climate change, congestion, road closures, etc.
  • Subject to a minimum number of people.
  • Pets are not allowed on trips. Except, when the sales representative or description of the service specifies it clearly and in writing.
  • In the practice of ecotourism that depend on natural events, the company is not responsible for changes in sightings or weather changes, since they are considered serious situations to Paradisum Travel for which no type of reimbursement or compensation is issued.
  • In case of low demand for the requested departure, a new date will be assigned, the agency will notify you via email, Whats App, telephone or any means of contact provided.
  • Seats can be selected up to 48 hours before departure, if they have been selected, they will be reconfirmed at the time of roll call with the coordinator on duty, since these may vary due to accepted policies at the time of assigning them.
  • Carry a digital confirmation number on your cell phone.
  • The traveler’s insurance is valid only on board the unit in the event of a road accident.
  • It is strictly forbidden to consume alcoholic beverages or any substance that is harmful to health, in any case of incident access to the unit and the places to visit will be denied.
  • Any conduct that interferes with the operation of the agency or endangers the health or safety of other travelers will be cause for denial of service without any type of reimbursement.
  • Intermediate stops are not allowed, only technical stops designated by the coordinator.
  • Children from 0 to 2 years old go free sitting on their parents’ lap.
  • Children from 3 to 11 years old pay child rate.
  • Children over 12 years old pay adult rate.
  • The company is not responsible for personal items lost during the trip, it is the customer’s responsibility to take care of their belongings.
  • When booking to any destination, the Reservation holder and companions accept the policies expressed by Paradisum Travel


Payment Methods:

Each of the services purchased have variable forms of payment, which can be: Cash, Deposit, Electronic Transfer, Debit and Credit Card with a single charge and months without interest or with fixed interest, which are subject to the rate of product, amount and current promotion; They will be expressed verbally and / or in writing, as well as through their sales representatives, written promotions and publications on the website, via email and / or any other means used by Paradisum Travel and accepted by you during the purchase process.

Means of obtaining Personal Data collected:

The personal data that Paradisum Travel collects from you will be used only for the purposes described in this notice of terms and conditions and may be collected:

  • Directly: through our reservation’s representatives, in person or by phone.
  • By entering your data or using online services through the page www.paradisumtravel.com


The data that Paradisum Travel collects from you will be the following: Full name with surname, telephone number, email, address and financial data such as: Credit card number, name of the cardholder, expiration date, security code and any other information that is necessary to complete the reservations requested by you.

Sensitive personal data.

To comply with the purposes detailed in this notice of terms and conditions, sensitive personal data may also be collected and processed, such as relationships, physical condition, health status, disability, medical documents, among some others that are required by the activities. specific to carry out and / or by the type of trip that you request. Your sensitive personal data will be treated with the strictest security measures to guarantee its confidentiality.

Purpose of the Personal Data collected.

Your personal data will be used for the purposes of processing, monitoring, updating, modifying, canceling and confirming the services reserved by you with Paradisum Travel through your means, for financial and credit purposes, to comply with the obligations contracted with and by you and our suppliers, evaluate the quality of the service, conduct surveys on travel habits and preferences, to participate in contests and sweepstakes, as well as to send promotions, offers, services and other advertising and promotional purposes.

Data transfer, national and international.

Your personal data may be transferred and / or shared to: business partners, affiliates, suppliers, financial, banking and credit institutions, subsidiaries, affiliates, affiliates and third parties; as are Tour Providers, etc., to confirm their reservations and fulfill the purpose of the data collected established in the previous paragraph of this notice of terms and conditions.

Right to revoke your consent for data processing.

You have the right to revoke the consent granted for the processing of your personal data, in order to stop using them, likewise, you can revoke your consent to receive promotions and offers by telephone or email, indicating through the same means your clear desire not to receive this type of promotional information and in writing to the email info@paradisumtravel.com

However, Paradisum Travel informs you that keeping your personal data in its database will allow you to better understand your needs based on your history and thus offer you a better service in your future reservations.

Modifications to this privacy notice.

Paradisum Travel reserves the right to make modifications or updates to this notice of terms and conditions at any time. The modifications or updates that are made, will come into force at the time they are published on the website www.paradisumtravel.com, or in any means of communication that you use to publish it, so continuous review is recommended.

* In the case of having provided personal data of a third party, I state that I have the proper authorization of the owner of said personal data.



© Paradisum Travel Travel Agency. All rights reserved 2021.

Privada Cuclillo 50 MZ 3 LT 9  S/N Col. Galaxia del Sol.

Cancun, Quintana Roo CP. 77518

Website: www.paradisumtravel.com

Phone: +52 (998) 402 9354

Email: info@paradisumtravel.com

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